Customer Testimonials
Scheduled an appoint to have the brakes replaced (including a quote) and replace transmission fluid. They said it would be a couple hours next week. I come back in for the appointment, asked that they were indeed going to replace the rear brakes, they confirmed, and I waited. 3 hours later, they said the rear brakes needed to be replaced, would I like to wait the rest of the day or get a loaner. No, because I already planned around the time estimate they gave me when I said to replace the xxxx brakes. And also no, because they literally did ... Read More DealerRater - Sep 14, 2025
The worst experience I have ever had with a dealership. Moving to Palatine from Texas and buying a new car. Contacted the dealership and was working with someone. My father was co-signing with me however he lives in Texas. They told me I had to register the car in Texas since my dad was on the loan. Blah Blah Blah! Ended up going over to Castle VW and done the deal, in and out in less than an hour. Drove away in a brand new 2024 VW Tiguan. No issues, registered in Illinois. Told them all the stuff this place told ... Read More DealerRater - Feb 20, 2025
I purchased used vehicle from there and i am very happy with the choice and the condition of the vehicle. Jack R. was very professional and helpful and the manager and financial person too! I will definitely go there again !
Trash people selling trash cars. If you buy from them make sure you have a lawyer because they will screw you every way possible. They could have just fixed the oil leaking from the car but they tried to get out of taking responsibility.
New ownership seems to be way better if you want a fair good deal see Brian schlottman he will hook you up. We were just scoping out the possibility of moving to a Jetta once the lease was up on our Sentra my Tiguan was in for service so killing time we did some inquiring. By the way the service department has always been great too I’ve never had my car served anywhere else again prices are fair and in line with everywhere else prices are even on the website when you book online. Anyways a bit of working ... Read More DealerRater - Apr 26, 2021
Worst experience ever. Had an appointment to test drive a car. Called before i left my home to confirm car was still there since we would be driving over 2 hrs to get to this dealership.. Brock said it was available so we headed out. We got there and were greeted by Eric who knew of our appointment. He had us wait in the waiting area. After about 20 minutes he came to us said he was getting the keys and bringing the car up. We waited another half hour...when i went to see what was happening he was sitting with ... Read More DealerRater - Apr 20, 2021
John Paul is the man to see in service. Not only does he have great soft skills and brings a smile to your face but is super honest and is there to help you out. Their service department is also very laid back and its not stressful at all. The biggest plus is that I was able to get my car serviced even though I was late in normal service hours.
I scheduled my service time at 5pm on a Tuesday which for this dealership is a tight squeeze in time. As I was leaving work headed there, John gave ... Read More DealerRater - Mar 10, 2020
Caesar Martinez was the BEST. We all had a great experience with him buying my car. From start to finish, he was kind, informative, helpful, and welcoming. I would highly recommend this place just because of him—if you go, make sure you find Caesar!! Thank you thank you!! Love my new car!!
I am normally not the type to leave reviews, but this dealership has been by far my worst experience in the near 20 vehicles I have owned.
Aside from my salesman, Jack, being very knowledgeable, nothing else about this experience has been positive at all. I came back to purchase my vehicle (certified pre-owned GTI) on a Monday after already being there on a Saturday to get the pricing figured out. Jack informed me that the car would already be prepped and that I could be in and out very quickly (within an hour). This was not the case at all. ... Read More DealerRater - May 10, 2019
I came in a 8:45 am and expexted a long wait for an oil/transmission lube/flush and point check inspection. I was out in and hour or so. Used wifi to get work done while there. Great experience and the Service Rep John Paul was very congenial/helpful.
The saler is very nice. He always tells custmers what they need, and never hides prices or tricks custmers.They are very patient, answers questions flexibly.
After 5 PM one Friday evening, my Passat battery died (it was its time). Got AAA to come give me a start and troubleshoot. Called Autobarn to see if they could take care of it right away... and... they could. They squeezed me into the last hour of their day and provided a 5 year battery at a cost I thought was right. Thanks.
5 stars for the service, knowledge, and price! We are returning customers and the reason for that is the experience we get! We love our new car! Thank you!
John Paul is a pleasure to work with. Very friendly and polite. His knowledge and care are unsurpassed. I would recommend working with him. Great place for service.
Thank you to Ray for going above and beyond in helping me to understand my service options. He followed up with texts to let me know when the car was ready, and even offered me a ride to the facility. Greatly Appreciated, And a special shout-out to John-Paul as well for assisting me the previous day. Thank You, Gentlemen!
John Paul was very good and the 80,000 mile service was only what was needed on the vehicle... No add-ons or work that did not need to be done.
Chris and Raffi took good care of me. My oil change was covered and it did not cost me anything. I had a noon appointment and was greeted immediately. Always very professional and courteous.
He was very helpful and I was impressed with the customer service. He showed me the issue in person and explained the process in detail.
Ha a 10,000 mile maintenance, winter/summer tire chsnge-over and a headliner repair in one appointment and in a few hours. All done in one visit. Thsnks!
Excellent staff! I highly recommend this location. I have been going to this dealership for almost 20 yrs. Everyone has always been friendly! Thank you Marlena & Kevin for being patient & helpful!
Been buying my cars from Autobarn/Mount Prospect for over 20yrs. Always a pleasant experience and the customer service is always excellent. Jack in sales did great job.
Always ready to help and get you on your way ... a great approach to customer service and caring for their customers needs! Of course leadership from the ultimate service Mgr JP ... experience matters!
If I could give them negative stars I would. They apparently don't know how to transfer a Wisconsin plate from the old car we traded to the new car we purchased from them. They were fine with my pregnant wife driving the new car illegally (because she didn't have any other way to get to work) for a month because the temporary plate expired and they did not have the new car registered yet. In the end they had the gall to somehow try to turn this around and blame the whole situation on me. All I did ... Read More DealerRater - Mar 17, 2019
I can't say enough about the excellent treatment I always get, true professionals with a profound knowledge of their product, any more on this subject would be over doing it.
This is my second Volkswagen that I've bought from The Autobarn of Mt Prospect. They've given me a great deal both times. Marley is a fantastic saleswoman and did a great job of accommodating me throughout the process. To anyone reading this, I would highly recommend buying from this dealership , and especially having Marley help you throughout the process! Thanks again Marley and the staff at The Autobarn of Mt. Prospect!
First off such a PLEASURE to finally find a dealership that was non pressure and straight forward. Marley was so nice and easy to work with. When I sold my car I was going to take an Uber back to dealership to buy the 2016 VW GTI that she sold me. She said no worries, I will send a porter to get you. Sure enough the young man came and picked me up. Even from the car porter to Marley , Zoltan, Raffi and even Kevin the finance person ALL were a pleasure to work with. Zoltan took sooo much time with ... Read More DealerRater - Mar 12, 2019
This dealership is the best of Illinois area. Great customer service and they will help you a lot. Cesar Martínez is really helpful and he's great with people
Went in for a oil change came out with only an oil change.Did not take long at all.The price was reasonable.Had some cool cars to check out while waiting 😃
We have purchased 3 cars from Autobarn Volkswagen in Mount Prospect and remain very impressed with the sales and service team. Everyone is warm and welcoming and takes time to explain and answer all the questions we might have.
We bought a used car from Autobarn and there was an issue known to the dealership when we bought the car: the rear camera was foggy. We were told to have it checked at our free 30-day checkup. At that checkup they couldn't fix the issue and a member of the sales team assured me that Autobarn would pay for the repair when I had it done. They did and it wasn't cheap! Most impressive. Thanks, Autobarn, we will be back when we need to replace a car!
John Paul is my go to person when I have any concerns. I am very pleased at each visit. I highly recommend the service department. Thanks
We went to the Autobarn Volkswagen in Mt. Prospect . There was a particular vehicle I was looking for Cesar M was of great assistance. He was able to pull up the vehicle I was looking for. Test drove It then closed the deal. Then he got his Finance mgr. Raffi over he was over terms and condition, with in a few hours everything was done. It was a great experience Would definitely recommend it. Both are easy to work with to ensure you get what you want or need and in a timely manner.
I recently flew in from Indianapolis to meet this wonderful group to purchase my long time dream car. They picked me up from the airport and treated me very well. They had the vehicle all detailed and polished up. It was exactly what I was expecting and their details about the condition was spot on. They had me on my way within a few hours. There was one missing part, for the bumper where the front plate attached to. They went out of their way to contact the previous owner who ended up still having it! They are mailing it ... Read More DealerRater - Feb 19, 2019
My experience was excellent and the service was exceptional as always. I certainly would not have any issues with highly recommending Autobarn VW and its service agents to others. Arnie Lemke
Cesar ( sales team ) did an incredible job of finding us the vehicle we wanted when every other dealer was still waiting for new arrivals & got us a realistic amount for our trade-in.
Communication was excellent and Jack was very responsive tool of my questions and concerns. I would do business with this dealership again in the future.
My Husband and I are VERY particular when it comes to customer service as we both own our own service related business's. We went directly to Cesar and sat with him until we bought what we needed. The whole team was super careful to not push us in any way. This is one of the hardest sales jobs out there, we give the staff a lot of credit for their patience and kindness. A plus all the way! Thank you Cesar!
stayed after hours for service really appreciate the service. Treated the customer correctly and provided the right service, a dealer i would recommend. They give you the time to make a salection and make a decision
Have worked with John Paul many times and he is terrific to work with. Followed up quickly on all my concerns. Would definitely recommend Autobarn for any service work.
We unfortunately got a flat tire on our 2017 Golf. I put the spare on the car and came to the Autobarn. The tire was clearly damaged and we would have to purchase a replacement. John Paul assisted us and was very professional and friendly. He showed us the damage to the tire which would prevent a patch. He worked to order the tire we needed and kept in touch with is on delivery when we could have it mounted. All was completed as promised. Very pleased with the service provided to us.
John Paul and Ray Puentes are terrific VW service writers: attentive, caring and pay special attention to customers. I have used this dealership for more than two decades and will continue to purchase and service my newer VW's there.
John Paul helped assess the problems with my electronic instrument panel as it was affected by the cold weather during Polar a vortex 2019. Lauren was also helpful with the scheduling.
I chose the dealership based on their aggressive upfront pricing And the large selection of VW certified vehicles. I received a fair price for my trade and we quickly arrived at a deal. Marley was very accommodating in regards to my time & making my visit a 1 trip transaction.
Dziekuje....Marley Kowalewski za bardzo mila obsluge ..Dzieki fachowej porady zakupilam samochód w salonie Wolswagen Tiguan SE z którego jestem bardzo zadowolona i z pewnoscia polece moim znajomym .... Pozdrawiam Iwona Dudzic
Marley was so kind and informative. I am a first time leaser and Marley and staff answered all my questions. Marley was very patient with me. Very pleasant experience.
I’ve known John Paul since 1998 I got my Jetta ...he is as always the best.,.thank you John Paul! I appreciate you helping my extended family!
Had purchased tires elsewhere, had 3 flats in short period of time was very frustrating, called VW dealership spoke with John Paul he offered my a solution was very happy to get it resolved right away! Thank You John Paul & everybody at VW Autobarn
Had schedule an appointment for an oil change and software update. Unfortunately two days before the scheduled service a tire popped after hitting a pot hole. After inspection the tire rim was damaged also. A small service turned into a big service. Ray P was very accommodating and found a way to reduce the overall price and the work was done timely and professionally. Truly appreciate the extra effort and professionalism.
Brought in my Jetta with a warning light. Cesar clearly explained the process and results. My warning light issues were resolved quickly. I am always pleased with the service here.
Cesar was so helpful and working with us for a long time. He is patient and helpful. We were selling our current car and have started browsing for a family car. He is full of answers and is helpful in guiding us as safety and reliability is our top concern when buying a new car. Thanks for all the help! We look forward to continuing to come here for our future needs.
Nice job by the team finishing up in the time expected, whenever you decide to wait for the service you never know if they are going to run on time. Nice experience.
Every interaction I have with this dealer exceeds my expectations! They had to keep my car overnight and went above and beyond to keep my car inside so that it was covered during a snow storm. To me that is the extra mile!
Recommend asking for Frank Campos if you need a new car. He really tries and go the extra mile for you. Some tough price negotiation with management, but it doesn't hurt. The only thing not fully satisfying was that between the dealer and the manufacturer they run 3 hard inquiries on my account, which badly hurt my score. Had I known that before, I would have at least discussed the issue with the management before proceeding.
Zaia helped me this time in the service department. He was courteous, helpful and knowledgeable. I will definitely return to this dealership when I need service.
Cesar was absolutely wonderful! From the initial email follow up from my true car inquiry to me driving off the lot with my brand new Tiguan. Autobarn had the EXACT trim, color and interior I was looking for. Cesar took the time to review the car with me, the pricing and Bojan even let me take it home for 2 days to make sure I loved it! Cesar did such an amazing job to make sure I left happy. When I came to pick up my new tiguan he had it clean as a whistle waiting in the showroom. The other ... Read More DealerRater - Jan 16, 2019
We are very happy with our ongoing service requirements as met by the Autobarn team. This time we worked with Jon Paul, who has serviced our 2 Passats and Cabriolet several times over the years. Honest, fair, reputable and knowledgeable are the words that come to mind in describing our experience. Thank you!
I’m always treated well at this dealership. The staff is friendly, knowledgeable and courteous. Even though it’s a bit out of my way I always make it a point to go the the Autobarn of Mt. Prospect.
Prompt service at time of appointment and was made to feel very welcome. Comfortable area while waiting for service to be done. Will recommend this dealer to my friends.
excellent service and knowledge of the vehicles prompt for appointment and follow up have done business with VW Mt. Prospect for many years and would not go anywhere else
Jack Langefeld was the most courteous and helpful salesman we have ever had the pleasure of working with in purchasing a new car.
We would very highly recommend Jack to any of our friends who may be interested in purchasing a new VW.
We are happy with our purchase of a new Passat to keep company with our 2004 Passat. We are now a TWO (2) Passat family.
Also Angel Garcia was very courteous and helpful in getting the rear tire rep;aced on the vehicle.
If there were a rating higher than the 5 Stars, we would have given Jack Langefeld at ... Read More DealerRater - Jan 4, 2019
Found a specific vehicle listed on their website. Scheduled a test drive the next day. Our Salesperson Angel was very accommodating and agreed to meet us right when the dealership opened that morning. We went on test drive where my wife and I drove and asked questions. Angel knew the answer to a majority of the questions and was spot on. Very impressed with his customer service through this buying experience.
My car buying experience at the Autobarn VW has been one of the best and all credit goes to Ozzy Sarwar for making it such an enjoyable one. Ozzy made the entire process very easy. I was extremely impressed by his politeness, kindness, and gallantry. It wasn't only him that showed these behaviors, but it was the entire staff! Kudos Autobarn VW of Mt. Prospect for this! I will definitely recommend my friends and family for future car purchase.
I truly appreciate Dr. John Paul's service provided during our last visit. Yes, he probably would qualify for an honorary Phd and I would highly recommend him for this distinction amongst his peers. Here is our story this journey to see Herr Doktor Paul. We currently drive a 99 Passat we purchased new while stationed in Germany. Yes, if you're doing the math, that was last century. The professional service we have received from your team has been outstanding. Having received service from a VW dealer in Germany we understand the high standards VW has. I vividly recall my ... Read More DealerRater - Dec 23, 2018
Great service. The only problem that I had was with anissue with vw corporate policy that required me to bring the car back the following day
Bojan was such a wonderful help in our car leasing experience at Autobarn Mt. Prospect! He was very accommodating and understanding of our specific criteria, and we left with a beautiful car that fit our budget! We are so impressed and have nothing but great things to say about Bojan and his crew at Autobarn. HIGHLY SUGGEST!!! Cheers, Parker
Took me as a walkin without appointment and accuratey time needed for work. The lobby was perfect for doing some work while waiting. Will be back.
Really not much to do on the 30-day inspection. But Aldo was very courteous and explained the process. Inspection was finished within the promised time frame.
Went in for my new vw Golf R's first oil change and as always quick easy and on time. Always a pleasure with everyone at the dealership.
Marley, Brett, and Dennis helped out from the word go. When local credit unions would not help, the team at Autobarn stepped in and helped us get a second car through VW Credit. Thanks again!!
Great service by Bojan K. & Frank C., taking us through entire experience of owning a new Tiguan. Negative w/Jeff (Finance). Autobarn-Thank You Greatly!
Checke in was smooth transportation home was highly appreciated breakfast bar was good received coupon for oil change car runs like a champ thank you Autobarn Service Center!
I have purchased several cars and been a customer of the Mt. Prospect Autobarn since they opened their doors. Service has always been done at the Autobarn. John Paul is a joy to deal with, He is kind, always polite and efficient and most thorough in advising what my cars needs are. I highly recommend him and this service facility
Great customer service. Cesar Martinez, the car dealer representative, was very deligent in following up during our shopping and even after our purchase. He did his best to give us the best deal.
Great experience. Faster than expected. Relaxing. Extremely helpful. Clean. Respectful. Comfortable. I can't really say anymore. My visit was a thirty day check up to make sure everything was running well.
Brought out 2013 Passat in for our final AutoGuard treatment. Service performed without issues. As always, Jon Paul is great; very polite, knowledgeable and thorough. Thanks!
I have and always will exclusively use Autobarn of Mt. Prospect as my go-to service center to maintain my car's check-up schedule. The waiting room is comfortable, the staff is attentive and friendly and they don't hesitate to go above and beyond to make sure that you're completely satisfied. If only I had the money to buy even more of their cars 😉
Would give them zero stars if possible. Typical old school "bate and switch" dealership. Was selling my 91 year old dad's car as he decided to no longer drive. Took my 91 year old father to this dealership to drop off the car. Got an instant guaranteed offer from KBB.com to sell the car for $6700. 2015 Chevy Sonic with 20K miles, very clean and one minor scrape of front bumper. Contacted by this dealership (5 times!!!) to bring the in the car. Had I not listed the scrape, the KBB offer was $7000. ven had text message from dealership stating that &... Read More DealerRater - Nov 3, 2018
During the service, a thorough diagnostic was done ( which helps me assess my car's conditions). Sean-Paul took his time to answer all my questions and arrange for the future repairs.
Wait time reasonable and the waiting room is a very nice area for us customers. I will continue to have my service done from Volkswagen Autobarn in Mt. Prospect, I L.
I have leased my car #4.with this dealetship. Cesar M and the Autobarn Team have always been there for me and my family. Last time after one of our cars was involved in a total accident Mr Martinez and everybody who was part of the process were very concerned about our health and our inmediate needs.even Mr. Fuentes from service called me to make sure we were ok. Mr. Martinez guided us thru the process so we could get another car ASAP. Thank you Mr Martinez and the Autobarn Family. From the Hidrogo's
I have been a customer since 2001 for both sales & service .I trust the advice and workmanship I have received. Jon Paul has been especially great when advising me on needed upkeep.
Aldo, John and Ray were very friendly.and made me feel welcome. Paul went out of his way to introduce me to Lauren. Lauren originally contacted me as a reminder to bring my car in for service.
Again outstanding service at the AutoBarn of Mount Prospect in fact ever since 2006 I would without Hesitation Recommendation of this Dealership for any and All service From Sales To Services
I had an issue with my car and was given the option to come in for a service appointment. Upon arrival, Diego was helpful and thorough. Quick, efficient service and my needs were taken care of with no problems. Great job and fantastic customer service!
Excellent establishment. Everything went extremely quick. Dealership was exceptionally clean and inviting. Very kind staff. I felt like I was at home, comfortable. I was treated great. Staff also professional but more importantly humorous.
Brought our Atlas for service refarding faulty volume button on steering wheel and noise when opening and closing front passenger door. Both issues were resolved easily. All members of the staff and professional and courteous. Extrememly satisfied with vehicle.
I HAVE BEEN DEALING WITH AUTOBARN SINCE 2001,AT THE MT.PROSPECT LOCATION WITH JOHN PAUL.I HAD NEVER HAD A BAD EXPERIENCE WITH THEM.SINCE I WORK A FEW MINUTES AWAY THEY ARE ABLE TO TAKE ME TO AND FROM WORK.THE REST OF THE CREW THERE DOES AND OUTSTANDING JOB AS WELL.
Diago (sp?) first met me as I drove in. He was very professional, polite and helpful. He explained the amount of time to wait and said he would come and let me know when the car was ready which he did. Again, with a courteous, friendly helpful manner.
Dealership addressed concerns in a timely fashion, will recommend dealership for future purchases. Countryside location is my preferred dealership out of the franchise. Robert Fischer JR was who I dealt with.
They do what you ask of them, no pressure and they will give your vehicle a thorough check and if there is any other work needed, they will inform you. I am satisfied with Autobarn and have trusted them through the years.
Every person at the Mt. Prospect Auto Barn is very courteous, helpful, nice. I feel like a valued customer. Waiting area is comfortable, the snacks and beverages are a nice touch!
I had just purchased a CPO (certified Pre-Owned vehicle) from the Autobarn and there was a crack in the windshield. They delivered on their promise to replace it as I suspected they would! I am very happy with my purchase and will come back to purchase my next VW!
Whether I am coming in for an oil change or a tire change, every service tech is courteous and friendly. I leave out satisfied each time.
This is the second car from here and the people and the service is always very good. We learn a lot, just from talking to the guys here. keep up the good work.
Service Tech was courteous and oil change was completed within an hour as I was told. Car was also washed, I am satisfied with this experience
Aldo, service advisor, took personal care in my service exservice.perience, oil change. Very nice that he recognized me as a loyal customer. Good service. Good
Very friendly and helpful by Cesar Martinez very nice showroom nice and clean everyone we spoke to his helpful and sincere good lineup of presentable new cars
I recently purchased a 2017 VW Golf Sportwagon. My experience was very good overall. A reasonable online price drew me in. Jack and Bojan were both attentive, negotiated kindly and courteously, and were able to offer me a good price with financing that fit my needs.
As always at the Autobarn Mount Prospect. Excellent service, great price and car came back spotless. Was offered the service coupon with out asking. How sweet is that.
My experience at this dealer was phenomenal. I walked in and had the deal I wanted in no time at all. No walking back and forth to talk to a manager he came to me to make a deal. That’s a first. It was by far the most comfortable experience I have ever had purchasing a new vehicle.